A vendor who vanished after delivery
The system runs, but nobody answers when something goes wrong.
Services
Managed services
Our work doesn't end at handover. We stay after go-live: technical support, maintenance, improvements and training for new staff.
The problem we solve
Does this sound familiar?
A system that never evolves
The business changes, the system doesn't, and staff drift back to spreadsheets.
New staff with no training
Every new hire learns from a colleague, and know-how gets lost.
What we deliver
How we help
Support with clear service levels
Defined channels and agreed response times.
Maintenance and updates
Security updates, fixes and performance monitoring.
Continuous improvement
Enhancements and additions as your business evolves.
Ongoing training
Training for new hires and user workshops with every major update.
Managed operations
We can run your systems and servers end to end.
How we work
The same method on every project, large or small
- 01
Free consultation
We listen first, and give you a straight opinion before any commitment.
- 02
Discovery
We sit with your teams and collect the real forms, documents and workflows.
- 03
Design
A phased plan and designs we review with you before building.
- 04
Build and test
Regular progress reports, QA and user-acceptance testing before handover.
- 05
Training and handover
We train your users and transfer knowledge so your team runs it independently.
- 06
Ongoing support
We stay after launch until things are stable, and well beyond.
Technologies
- Help desk
- Monitoring
- Backups
- Patch management
- Documentation
- Training
Related work
From our projects in this area
GCC
Government · Sovereign
One maintenance and warehousing model, delivered at three separate bodies
Maintenance, technical-support and warehouse systems with an operational workflow engine, including maintenance-operations management for a military city in Saudi Arabia, followed by full training, handover and go-live.
- Custom systems
- Managed services
- Data & BI
Client name withheld at their request
Frequently asked questions
Managed services
Do you support systems you didn't build?
Often, yes, after we first review and document the system.
How long is support after delivery?
Every project includes a post-delivery support period, after which you can move to an annual agreement.
How do we request support?
Through channels agreed in the contract, with every request tracked until it's closed.
Related services
Free consultation on Managed services
Tell us where you are today and where you want to get to. You'll get a straight opinion, even if it's that this service isn't right for you yet.
Book the consultation